NC Department of Health and Human Services

Raleigh, N.C. - NCTracks will achieve its first service anniversary on July 1 as the single system for processing claims and payments for Medicaid and other N.C. Department of Health and Human Services (DHHS) programs.  In its first year, NCTracks processed 200 million claims and paid $10.3 billion to healthcare providers.

“NCTracks is working well, and North Carolina is on its way to having one of the most efficient Medicaid processing systems in the nation,” said Joe Cooper, DHHS Chief Information Officer.  “While consolidating several IT systems into one was a complex task, the long-term benefits of NCTracks are paying off.  NCTracks delivers monthly savings to our state and pays our providers more quickly and more often.”

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DHHS’s inclusive approach to finding more effective and efficient ways to do business with providers of Medicaid- and state-funded services for individuals with mental health, intellectual/developmental disabilities and substance abuse (MH/DD/SA) issues in North Carolina is gaining popularity.

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DHHS Secretary Aldona Wos announced today that Deputy Secretary Robin Gary Cummings, M.D. will lead the Division of Medical Assistance and lead a team to transform Medicaid’s operations. In this enhanced role, Dr. Cummings will oversee efforts to improve existing operating processes and identify opportunities to deliver Medicaid services more efficiently and effectively.

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