ICYMI: Governor, DHHS Secretary Confer With Wilmington Health

By Jenny Callison, WilmingtonBiz
Gov. Pat McCrory came to Wilmington Wednesday to learn the prescription for improving effectiveness and efficiency of health care services.
McCrory and N.C. Department of Health and Human Services secretary Aldana Wos spent the afternoon touring Wilmington Health headquarters. It is one stop on a statewide tour of Accountable Care Organizations (ACOs) to see how they have reduced costs while improving service delivery and outcomes for Medicare patients. McCrory and DHHS officials hope that a similar approach could be applied to Medicaid patients. The state is looking for ways to reduce the cost of its Medicaid services.
Wilmington Health, through developing its own ACO model, has made great progress in all three areas: cost, quality and patient satisfaction, notably with state employees and state retiree patients as well as Medicare patients, said Wilmington Health CEO Jeff James. Comprehensive data mining software has allowed the organization to track its performance – including the performance of each of its 147 physicians- and has posted the data in hallways for staff and patients to see. The data and conclusions are also shared with physicians in an effort to become as transparent as possible, he said.

